The customer may contact Customer Service at 240-614-0628 or via email at firstname.lastname@example.org. In addition, a customer may write to VTNGLOBAL, INC. 8101 SANDY SPRING ROAD, SUITE 100B, LAUREL, MD 20707.
For error or complaints: The customer may have to provide information specific to the transaction in question such as a copy of the receipt, invoice number, confirmation number or any other information or documentation as needed. VTNGLOBAL or its payer partners may have up to forty-five (45) days to investigate, respond and resolve the complaint or error.ERROR RESOLUTION DISCLOSURE
We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.What to do if you want to cancel a remittance transfer:
You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. To cancel, you must contact us via email at email@example.com within 30 minutes of payment for the transfer. This email will serve as evidence of approved cancellation request by you.
When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.
If the transaction has been processed before e receive your cancelation request, you will have to contact the recipient to arrange a refund.